a. Understanding the demand consists of two parts:

i. Gather the past demand for the business process based on available reporting/systems. Distinguish for different products/services.
Try to distinguish runners, repeaters and strangers.
ii. Investigate if future demand is changing, and if so, how?

This is typically done with product management or commercial equivalent.
Output: deliverable B

b. Calculate the process capability (what productivity is possible?) using the times investigated in step 1 given the available resources.

c. Investigate the current productivity for the business. Distinguish different products/services when applicable.
Output: deliverable C

Input

Historical and Forecast related data

Output :
• Pareto chart on demand
• Pareto chart on productivity